Automation stories - Page 62

As AI tools increasingly permeate contact centres, their role in enhancing agent performance and customer service is proving pivotal rather than replacing humans.

Australian AEC service provider Autonomation partners with workflow automation platform Workato to enhance service delivery by integrating Autodesk Construction Cloud.

Amber Technology prepares to unveil its advanced automation solutions at the Integrate Expo 2024 in Sydney from 21-23 August, alongside partner ABB.

AI will augment rather than replace UK and US contact centre agents until at least 2026, per Cavell's latest research, despite industry momentum around automation.

More than a third of global enterprises are struggling to attract essential AI and data talent, jeopardising their AI ambitions, an IDC study reveals.

Extreme Networks partners with Intel to boost AI capabilities in networking solutions, aiming to optimise network performance, enhance security, and cut operational costs.

Unlock infrastructure transparency with these five strategies: data consolidation, automated collection, asset linkage, detailed mapping, and visualisation.

Australia faces a 61% rise in cyber extortion attacks, according to Orange Cyberdefense's new report, threatening its economy, jobs, and national security.

AI is set to overhaul customer service, according to Zendesk's latest report, which foresees radical industry changes driven by advanced AI within three years.

Leon Paul, a leading British fencing gear maker, revolutionised its warehouse operations with Forterro’s Orderwise ERP, slashing annual wastage by GBP £150,000.

As the cybersecurity landscape intensifies, Microsoft Copilot for Security emerges as a CISO ally by enhancing incident reporting, threat prevention, and team upskilling.

Domo's latest Data Never Sleeps study reveals every 60 seconds, USD $293,000 is spent globally on AI, highlighting its growing impact business.

Manufacturers globally are boosting efficiency with Zyxel Networks' AI-driven Nebula cloud solutions, used by nearly 60% exploring AI.

Westcon-Comstor and AppViewX have partnered to boost quantum security across the UK, Benelux, and DACH markets, focusing on enhanced crypto-agility and PKIaaS.

As businesses embrace digital transformation, SD-WAN provides agile, secure networking solutions, debunking myths about latency and separate security needs.

Australian small and medium businesses are turning to integrated tech stacks to streamline operations, enhance collaboration, and drive growth amid economic volatility.

Six Degrees' UK SME Cloud Intelligence Report 2024 reveals 80% of mid-market firms face unexpected costs in cloud migrations, urging a strategic approach.

Despite the clear financial benefits of cloud ERP systems, a new study reveals that the softer, less tangible returns may be even more impactful for businesses.

Liz Parry has been named CEO of Lifecycle Software, making history as the first woman to hold the position, succeeding Kelvin Chaffer who moves to Neural Technologies.

Dreame Technology unveils the X40 Ultra robotic vacuum in Australia for AUD $2799, boasting innovative features aimed at revolutionising home cleaning.