Consumer Trust Stories

Global Stories

Consumer Trust stories

AI search shift forces SMBs to rethink online discovery

Local firms risk losing customers unless their online details, reviews and booking options are clear enough for AI tools to recommend them.

By Sofiah Nichole Salivio • 6 min read • Today

Software-as-a-Service

AI leaders stress governance & trust as adoption grows

Governance concerns are rising as companies embed AI deeper into critical workflows, from factory floors to defence operations and customer service.

By Mark Tarre • 7 min read • Today

Data Protection

Visa launches AI financial assistant for bank apps

Banks can keep customers inside their apps as Visa rolls out chat-based spending insights, card controls and account guidance.

By Karen Joy Bacudo • 4 min read • Yesterday

Data Protection

AI must earn trust through governance & infrastructure

Public confidence is lagging behind rapid AI rollout, with consumers demanding stronger governance, security and transparency from companies.

By Sofiah Nichole Salivio • 5 min read • 2 days ago

Digital Transformation

Insicon Cyber adds F5 AI tools to boost governance

Weak public trust and tighter oversight are pushing Australian and New Zealand firms to add live AI security controls before systems go into production.

By Sean Mitchell • 4 min read • 3 days ago

Supply Chain

Temu triples brands in intellectual property monitoring

More than 15,000 brands are now covered as the marketplace steps up pre-listing checks to curb counterfeit sales and cut complaint times.

By Sean Mitchell • 4 min read • 4 days ago

Digital Transformation

UK mid-market AI pilots stall despite high confidence

Weak data and governance are leaving most UK mid-market AI projects stuck in pilots, despite 91% of firms saying they are ready to scale.

By Joseph Gabriel Lagonsin • 4 min read • Last week

Stories from Other Regions

Consumer Trust stories

Data Protection

UK shoppers back personalisation but resist AI data

A survey of 2,000 consumers shows UK retailers face a trust gap, with 43% unwilling to share browsing data or AI histories.

By Joseph Gabriel Lagonsin • 3 min read • 3 days ago

Fintech

Zip finds Australians use AI to guide shopping choices

Nearly half of Zip's Australian customers now use AI to compare and research purchases, but most still want to make the final call themselves.

By Mark Tarre • 4 min read • 3 days ago

Data Protection

Hong Kong shoppers embrace AI, but not at checkout

While discovery is already mainstream, 45% of Hong Kong shoppers still balk at letting AI complete purchases, the survey found.

By Karen Joy Bacudo • 4 min read • Last week

Digital Transformation

UK shoppers wary of AI making purchases, survey finds

Trust remains the main hurdle as nearly two-thirds of UK adults say they are uneasy about AI making purchases for them.

By Joseph Gabriel Lagonsin • 4 min read • Last week

Fintech

UK shoppers back security checks but quit slow checkouts

Payment providers risk losing sales as four in ten UK shoppers abandon purchases when security checks delay or fail at checkout.

By Sofiah Nichole Salivio • 4 min read • Last week

Fintech

Animoca launches Visa pilot for AI shopping agents

Users in Hong Kong can now let approved AI agents find Visa card perks and complete purchases at selected merchants under preset spending rules.

By Sean Mitchell • 4 min read • Last week

Data Protection

Australian healthcare providers urged to register SMS IDs

Patients could miss vital appointment and medication texts if healthcare providers fail to register before messages are labelled “Unverified”.

By Sean Mitchell • 4 min read • Last week

Data Protection

Confirmation of Payee passes 150 million checks in year

The name-checking service is now helping avert scam losses and mistaken payments, with more than 150 million checks completed in its first year.

By Joseph Gabriel Lagonsin • 4 min read • Last week

eCommerce

Creators spread affiliate traffic across multiple shops

Most creators now send affiliate traffic to several shops, weakening brands' control over where sales leads are sent and tracked.

By Sofiah Nichole Salivio • 4 min read • Last week

Data Analytics

Earthmark launches brand environmental ratings directory

Shoppers can now compare environmental performance across more than 25,000 brands after the directory began turning corporate disclosures into simple scores.

By Sofiah Nichole Salivio • 4 min read • Last week

Biometrics

Mastercard unveils Singapore payments innovation circuit

Financial institutions across Asia Pacific are being shown how AI agents, digital identity and tokenisation could reshape secure payments in coming years.

By Karen Joy Bacudo • 4 min read • Last week