Infios named a leader in IDC MarketScape assessments

Infios has been named a Leader in two IDC MarketScape assessments covering AI-enabled order orchestration and fulfilment applications for B2B and manufacturing, and for retail and B2C.

The recognition reflects growing pressure on manufacturers, distributors and retailers as fulfilment operations become more complex, with multi-site inventory, large multi-line orders, trade compliance and omnichannel delivery demands.

IDC highlighted the structure of Infios's order management software and its links with warehouse and transport systems. In one assessment, IDC said: "The Infios Order Management suite is delivered through a true modular architecture that allows manufacturers to enter the platform at a single capability and expand over time."

It also pointed to the broader product portfolio around the software: "Infios is part of a broader supply chain execution portfolio that includes warehouse management, transportation management, and freight audit and pay alongside order management."

In the retail and B2C assessment, IDC focused on how the company connects order management with other logistics tools: "The integration of order management with warehouse and transportation management capabilities supports a more unified execution model and enables cross-functional optimization across fulfillment and logistics operations."

Market pressure

Order orchestration systems sit at the centre of how companies decide where to allocate stock, how to route orders and how to meet delivery commitments. Those tasks have become harder as businesses manage inventory across stores, warehouses, marketplaces and direct-to-consumer channels.

For manufacturers and distributors, the challenge is often scale and complexity. Large orders can include thousands of line items, while compliance rules, allocation strategies and multi-party workflows add operational strain.

Retailers face a different mix of demands, under pressure to keep inventory visible across channels and maintain delivery expectations for consumers. That has pushed software suppliers to connect order management, warehouse operations and transport planning more closely.

IDC analysts linked that trend to growing interest in AI-led tools for fulfilment decisions. "Manufacturers and B2B organizations require order orchestration platforms capable of managing increasingly complex fulfillment processes while integrating with broader supply chain execution operations," said Heather Hershey, Research Director, IDC Manufacturing Insights.

IDC made a similar point for consumer-facing businesses. "Retailers and consumer brands are increasingly looking for AI-enabled technologies that improve fulfillment agility, support more intelligent decision-making and connect execution across increasingly complex omnichannel environments," said Ornella Urso, Research Director, Retail Insights, Customer Experience, Loyalty and Commerce Strategies, IDC.

Product focus

Infios said its order management product works with Infios Archer, its execution platform, to manage fulfilment decisions across inventory, sourcing, logistics and customer service operations. The company listed predictive fulfilment optimisation, inventory and sourcing decisions, exception management, and customer and partner interactions among the areas supported by the software.

These functions are intended to reduce manual work and improve responses to disruptions across order, warehouse and transportation operations. The software is designed to support a continuous process of sensing, deciding, acting and learning across supply chain activities.

Infios serves more than 5,000 customers across 70 countries, according to the company. It is a joint venture between Körber and KKR.

Eugene Amigud, Chief Innovation Officer at Infios, said supply chain operators are dealing with a growing number of interdependent decisions. "Operating within predefined silos is no longer enough. Organisations must contain costs and serve multiple channels while navigating millions of daily decisions: how much inventory to expose, to whom and when; how much to protect; where to source each order; what commitments to make; and how to reprioritize and rebalance operations as plans change. Infios coordinates these decisions across inventory, warehousing and transportation, applying AI to help organizations adapt before disruptions affect customer commitments rather than simply reacting after the fact."