APAC stories
AI is reshaping contact centres as NiCE's 2026 awards spotlight retailers, banks and telecoms cutting costs and improving service.
Asia-Pacific security teams can now keep regulated data in Singapore as Conifers expands its CognitiveSOC platform across the region.
Nearly half of Australian compliance teams said fragmented systems were their biggest weakness, hampering efforts to spot sanctions and scam risks.
Clients across Asia Pacific will get new AI agents, tools and sector partnerships as NCS doubles down on sovereign deployments and hiring.
New figures show shoppers are increasingly choosing digital wallets and BNPL, even as cards still dominate spending across New Zealand.
After a year of security awareness training, only 5.3% of workers in Australia and New Zealand were likely to engage with phishing attempts.
Australian organisers could gain a single event system as Leap folds Ticketbooth into its APAC push, adding apps, analytics and marketing tools.
The expansion positions the consultancy to tap rising demand from banks, utilities and government buyers seeking governed AI deployments across APAC.
Poor data and supply chain fragility are slowing AI rollouts, with most Australian chief executives saying procurement is holding back adoption.
Only 26% of organisations call their AI operations advanced, as integration headaches and data silos keep many projects stuck in pilots.
Funding will help Gyre Energy prove its cooling software can cut costs at a 140,000 sq ft cold chain site run by a global operator.
Short retention windows and heavy sampling could curb AI agents' ability to reason over telemetry as observability shifts beyond human operators.
Organic installs are now the biggest fraud channel globally, with Asia showing shifts that may mask deeper exposure rather than real improvement.
Delivery bottlenecks are hindering Asia-Pacific data centre builds even as projected investment in the region is set to reach AUD $244 billion by 2030.
The renewed deal will keep Cisco's networking and security tools embedded in McLaren's race operations as the teams push into AI.
Asia-Pacific customers may see sharper sales focus as Workday steps up regional growth efforts under a new president with deep local experience.
The shortfall is set to intensify competition for power, land and grid connections as AI workloads push global data centre demand far ahead of supply.
The Singapore-founded group gains an immediate foothold in Australia as offshore buyers keep targeting dealership networks reshaped by digital retail.
Australian patients could reach specialists far faster as TP's Bali hub cuts referral waits from days to minutes for providers under pressure.
A new survey shows Singapore businesses are more prepared than peers to absorb supply shocks, with 23% able to run for up to six months.
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