Business Process Outsourcing Stories

Global Stories

Business Process Outsourcing (BPO) stories

FourKites launches Booking Connect for ocean freight

FourKites rolls out Booking Connect for Ocean, an AI tool that automates carrier selection, paperwork and exception handling in freight booking.

By Sofiah Nichole Salivio • 3 min read • 4 days ago

Unified Communications

IFT launches Fortitude compliance checks for regulated firms

IFT launches Fortitude compliance checks for financial services, healthcare and government firms facing tougher data security and privacy demands.

By Joseph Gabriel Lagonsin • 4 min read • 5 days ago

Unified Communications

Gamma targets Philippines BPO market with local licence

Gamma Communications bets on the Philippines' BPO boom, using a local licence and in-country node to help partners launch faster.

By Sean Mitchell • 4 min read • 6 days ago

Hybrid & Remote Work

Rivermate unifies EOR brands into single global platform

Rivermate folds Eos, Serviap and Hightekers EOR into one global platform spanning 38 legal entities and more than 180 countries.

By Kaleah Salmon • 3 min read • Last week

Data Analytics

BlackLine launches AI financial ops model for CFOs

BlackLine courts finance chiefs with a governance-first AI model and New York innovation hub aimed at making accounting automation auditable.

By Mark Tarre • 4 min read • Last month

Software-as-a-Service

Vistra appoints Chief AI & Digital Officer Damian Leach

Vistra names Damian Leach as Chief AI & Digital Officer to accelerate global digital and AI upgrades across client services and operations.

By Sofiah Nichole Salivio • 3 min read • Last month

Digital Transformation

Flip appoints Amy McDonnell and Lee Nadler to C-suite roles

Flip names Amy McDonnell Chief Customer Officer and Lee Nadler Chief Marketing Officer as the voice AI firm accelerates growth after a USD $20 million Series A.

By Mark Tarre • 4 min read • Last month

Digital Transformation

Gamma expands APAC cloud comms portfolio in four markets

Gamma launches its Global Communications Enablement cloud portfolio across Australia, New Zealand, Singapore and the Philippines.

By Sofiah Nichole Salivio • 3 min read • Mon, 23rd Mar 2026

Customer Experience

Vistra & G-P launch unified path for global hiring

Vistra and G-P unveil a single-contract route to shift firms smoothly from EOR hiring to fully fledged entities in overseas markets.

By Karen Joy Bacudo • 4 min read • Thu, 5th Mar 2026

Data Analytics

MindBridge & Genpact partner on AI audit analytics

MindBridge and Genpact forge global alliance to embed AI-driven audit analytics into enterprise risk consulting and financial assurance work.

By Mark Tarre • 4 min read • Wed, 18th Feb 2026

Unified Communications

Paragon buys majority stake in South Yorkshire firm Parseq

Paragon has acquired a majority stake in South Yorkshire outsourcing specialist Parseq from Parabellum, boosting its back-office and payments arm.

By Kaleah Salmon • 4 min read • Thu, 12th Feb 2026

Unified Communications

Capita cuts hiring time by 43% with Workday AI tools

Capita slashes time-to-hire by 43% and speeds HR admin by up to 80% after rolling out Workday AI, HiredScore and Teams integration.

By Sofiah Nichole Salivio • 4 min read • Thu, 12th Feb 2026

Fintech

Virtual Spotter grows in US with lean direct debit model

Virtual Spotter makes US its biggest market as lean direct debit model cuts gym admin by 65 hours and AUD $1.4k a month per client.

By Kaleah Salmon • 4 min read • Thu, 12th Feb 2026

Stories from Other Regions

Business Process Outsourcing (BPO) stories

Digital Transformation

KPMG survey says managed services vital for AI rollout

KPMG survey finds managed services are becoming central to AI rollout as executives seek help with skills gaps, cyber risk and governance.

By Catherine Knowles • 4 min read • Last week

Software-as-a-Service

Employment Hero launches HeroForce UK employment model

Employment Hero brings its managed employment model to the UK, promising SMEs lower compliance burdens as HeroForce handles payroll, tax and statutory duties.

By Mark Tarre • 4 min read • Last month

Human Capital Management

Employment Hero launches HeroForce to ease compliance burden

Employment Hero's HeroForce aims to cut Australia's compliance costs as employers wrestle with awards, payroll rules and rising administration burdens.

By Joseph Gabriel Lagonsin • 4 min read • Last month