Chatbots Stories

Canadian Stories

Chatbots stories

Ottawa opens AI transparency consultation on labelling

Canadians could soon get clearer warnings on chatbots and synthetic content as Ottawa weighs rules to track serious AI incidents and agentic tools.

By Jake MacAndrew • 3 min read • Today

Software-as-a-Service

Canadian business travellers embrace unapproved AI tools

A gap in company controls is pushing many Canadian staff to use unauthorised AI for travel planning, expenses and rebooking.

By Sean Mitchell • 4 min read • Last week

Global Stories

Chatbots stories

Software-as-a-Service

DevRev launches Voice AI for customer support calls

Pressure is mounting on support teams to show AI results, as DevRev ties live calls to the records needed to solve queries.

By Joseph Gabriel Lagonsin • 4 min read • Last week

Software-as-a-Service

Kore.ai appoints two chiefs to drive enterprise AI growth

The restructure puts sales and customer delivery under new leaders as enterprise buyers demand stronger governance, support and reliability from AI agents.

By Mark Tarre • 4 min read • Last week

Fintech

OpenAI launches Presence for enterprise voice agents

Enterprise users can now limit what AI voice agents access and do, as OpenAI seeks to move beyond pilot projects into production use.

By Sean Mitchell • 4 min read • Last week

Digital Transformation

Adactin teams up with Cyara on IVR testing in Australia

Government agencies and enterprises in Australia gain tighter checks on AI-led contact centres as Adactin adds Cyara's IVR testing platform.

By Mark Tarre • 4 min read • Last week

Robotics

Cisco's Galaxy Mode shows AI assistant for IT teams

By linking chat to live IT systems, Cisco is pitching AI assistants that could cut routine work while keeping engineers in control.

By Mark Tarre • 4 min read • Last week

Digital Transformation

2026 holiday predictions: The evolving customer journey

Rising fraud, shipping costs and AI-driven shopping are set to squeeze retailers' margins this holiday season unless customer data improves.

By Edmund Ng • 4 min read • Last week

Data Science

Google Cloud unveils 13 Gemini Enterprise agent demos

Developers can now use Google Cloud's examples to build and govern Gemini-powered agents for approvals, compliance and data workflows.

By Sean Mitchell • 4 min read • This month

Digital Transformation

Google named Gartner conversational AI leader again

Enterprises are turning to AI agents that can handle complex service requests, raising the stakes for vendors competing on reliability and governance.

By Sean Mitchell • 4 min read • This month

Digital Transformation

AI reshapes leadership & customer service, say execs

Many organisations are still testing AI in pilots, as executives say trust, governance and measurable results now matter more than hype.

By Sofiah Nichole Salivio • 4 min read • This month

Data Protection

Australia leaders warn AI governance lags adoption

Governance gaps are emerging as hospitals, contact centres and enterprises push AI into frontline operations, raising risk and accountability concerns.

By Sofiah Nichole Salivio • 4 min read • This month