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Consumer expectations Stories - Page 3

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Consumer expectations stories

SOTI upgrades platform to boost retail device security & speed
Data Protection

SOTI upgrades platform to boost retail device security & speed

SOTI upgrades its ONE Platform to enhance device security, speed, and operational visibility, helping retailers boost efficiency and meet rising consumer expectations.

By Sean Mitchell • 3 min read • Thu, 13th Nov 2025
Holiday shoppers demand faster, greener delivery but shun extra fees
Supply Chain

Holiday shoppers demand faster, greener delivery but shun extra fees

Holiday shoppers demand quick, eco-friendly delivery but resist paying extra, with UK consumers showing low confidence in on-time arrivals, survey reveals.

By Melvin Hipolito • 3 min read • Thu, 13th Nov 2025
Shippit launches AI platform to help retailers close delivery gap
Digital Transformation

Shippit launches AI platform to help retailers close delivery gap

Shippit launches AI platform across Australia and New Zealand to help retailers close the AUD $18 billion delivery gap and boost online sales.

By Melania Watson • 4 min read • Thu, 9th Oct 2025
AI & trust reshape customer experience as stakes for brands rise
Data Protection

AI & trust reshape customer experience as stakes for brands rise

As AI reshapes customer experience, brands must build trust with seamless, personal digital interactions or risk losing consumers amid rising expectations.

By Kaleah Salmon • 4 min read • Tue, 30th Sep 2025
Beyond campaigns: Building visibility that compounds over time
Opinion

Beyond campaigns: Building visibility that compounds over time

Canadian brands focus on authentic storytelling and earned media to build lasting visibility amid tariffs and rising costs. Short-term campaigns no longer suffice.

By Aleksandra Phelan • 4 min read • Fri, 19th Sep 2025

Stories from Other Regions

Consumer expectations stories

Mid-career professionals in UK face highest digital overload
Artificial Intelligence

Mid-career professionals in UK face highest digital overload

UK professionals aged 36-50 face the highest digital overload, with over 2,200 unread emails and growing pressure to stay constantly online, research finds.

By Melania Watson • 4 min read • Fri, 21st Nov 2025
Emotional connections key as brands rethink loyalty strategies
Customer Experience

Emotional connections key as brands rethink loyalty strategies

A study of 400 European brands reveals that emotional connections, not just discounts, are crucial for loyalty in an era of membership fatigue.

By Melvin Hipolito • 3 min read • Tue, 18th Nov 2025
Why better data management is the key to exceptional customer experience
Customer Experience

Why better data management is the key to exceptional customer experience

Customer experience excellence hinges on robust data management, as Australian firms invest in AI and analytics to meet soaring consumer expectations.

By Andy Milburn • 4 min read • Mon, 20th Oct 2025
Australian patience with automated customer service is wearing thin
Customer Experience

Australian patience with automated customer service is wearing thin

Australian consumers are growing impatient with automated customer service, favouring human agents over AI-powered chatbots and voice menus, a new report finds.

By Melvin Hipolito • 4 min read • Thu, 16th Oct 2025
Noli & Akeneo advance AI beauty platform with richer product data
Customer Experience

Noli & Akeneo advance AI beauty platform with richer product data

L'Oréal-backed AI beauty platform Noli partners with Akeneo to enhance personalised product recommendations via enriched product data management.

By Catherine Knowles • 3 min read • Thu, 9th Oct 2025
UK shoppers demand personalised retail experiences across channels
Customer Experience

UK shoppers demand personalised retail experiences across channels

Over half of UK shoppers find retail communications too generic, with 60% calling them irrelevant, highlighting a need for personalised experiences across channels.

By Shannon Williams • 3 min read • Thu, 2nd Oct 2025
Australian consumer loyalty hinges on trust & service quality
Data Protection

Australian consumer loyalty hinges on trust & service quality

Australian consumer loyalty relies heavily on trust and high-quality service, with 86% likely to abandon brands after poor customer support experiences.

By Kaleah Salmon • 4 min read • Wed, 1st Oct 2025
Australia Post & Shopify boost delivery for AUD $19.2bn market
Customer Experience

Australia Post & Shopify boost delivery for AUD $19.2bn market

Australia Post and Shopify have teamed up to simplify shipping, benefiting thousands of businesses amid Australia's booming AUD $19.2bn online market.

By Melania Watson • 3 min read • Thu, 4th Sep 2025
Bridging the payment divide: How small businesses can align with consumer expectations in 2025
Fintech

Bridging the payment divide: How small businesses can align with consumer expectations in 2025

Many small businesses risk lost sales and loyalty as one in three still don't accept credit or debit cards, despite 86% of consumers relying on them.

By Bridget Snelling • 5 min read • Wed, 27th Aug 2025
Seventy-two percent of New Zealanders say brands break promises
Customer Experience

Seventy-two percent of New Zealanders say brands break promises

A new study reveals 72% of New Zealanders believe brands fail to keep promises, with media firms seen as the worst offenders and financial services ranked best.

By Kaleah Salmon • 3 min read • Wed, 20th Aug 2025
Why AI is key to match shifting customer expectations in Retail sector
Digital Transformation

Why AI is key to match shifting customer expectations in Retail sector

Australian retailers must harness AI and emotional intelligence to meet fast-changing Gen Z and millennial expectations for seamless, personalised shopping.

By Maurice Zicman • 5 min read • Wed, 13th Aug 2025
Intelo.ai & Fluent Commerce partner to enhance AI order management
Unified Communications

Intelo.ai & Fluent Commerce partner to enhance AI order management

Intelo.ai and Fluent Commerce have partnered to integrate AI agents into order management, boosting efficiency and cutting costs for retailers worldwide.

By Melania Watson • 3 min read • Wed, 13th Aug 2025