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Customer Loyalty stories

Genesys names new partner chiefs to expand AI push
Software-as-a-Service

Genesys names new partner chiefs to expand AI push

The appointments signal a sharper partner-led route to market as the software group pushes AI deeper into customer service systems used by thousands.

By Mark Tarre • 3 min read • 3 days ago
Hello Clever appoints Justin Grooms to drive expansion
Data Analytics

Hello Clever appoints Justin Grooms to drive expansion

Expansion into the US payments market gets a seasoned operator as Hello Clever looks to scale real-time transaction products beyond Australia.

By Joseph Gabriel Lagonsin • 4 min read • 5 days ago
Kwik Trip adds AI loyalty campaigns with Eagle Eye
Data Protection

Kwik Trip adds AI loyalty campaigns with Eagle Eye

The rollout gives 5.25 million shoppers tailored offers and gives brands clearer proof of sales impact, as convenience retail shifts to AI targeting.

By Joseph Gabriel Lagonsin • 4 min read • 5 days ago
Nasuni wins sixth NorthFace award, tops G2 reports
Software-as-a-Service

Nasuni wins sixth NorthFace award, tops G2 reports

Audited feedback has lifted Nasuni's customer-service standing, with a 98% CSAT score and top G2 placements across 15 categories.

By Sofiah Nichole Salivio • 4 min read • Last week
Pay.com.au adopts Zendesk AI ahead of US expansion
Software-as-a-Service

Pay.com.au adopts Zendesk AI ahead of US expansion

Centralising support has cut costs and handling times as the fintech gears up for its first US office in a $35 trillion market.

By Karen Joy Bacudo • 3 min read • Last week
Disabled shoppers face barriers despite new EU law
Digital Transformation

Disabled shoppers face barriers despite new EU law

Retailers risk losing disabled customers as 87% still cannot complete a typical shopping journey independently, a report finds.

By Sofiah Nichole Salivio • 5 min read • Last month

Stories from Other Regions

Customer Loyalty stories

Amazon Australia launches seven-day Prime Day sale
eCommerce

Amazon Australia launches seven-day Prime Day sale

Australian shoppers facing tighter budgets are being drawn to Amazon's biggest annual discount event, which covers hundreds of thousands of items.

By Joseph Gabriel Lagonsin • 4 min read • 5 days ago
Hyundai Card sees strong teen uptake for Apple Pay cards
Fintech

Hyundai Card sees strong teen uptake for Apple Pay cards

Younger consumers drove almost seven in 10 sign-ups for Hyundai Card's Apple Pay rewards debit and hybrid cards within 50 days.

By Sofiah Nichole Salivio • 4 min read • 5 days ago
Superloop launches broadband PriceLock for customers
Network Infrastructure

Superloop launches broadband PriceLock for customers

Households may get relief from broadband bill rises as eligible Superloop users can fix plan prices and speeds for two years for AUD $25.

By Mark Tarre • 4 min read • Last week
Australians research more before buying as costs bite
Data Privacy

Australians research more before buying as costs bite

Rising living costs are pushing 71% of online shoppers to compare more options and cross-check purchases across more channels before buying.

By Mark Tarre • 5 min read • Last week
Zoho doubles Adelaide headcount as growth shifts regional
Software-as-a-Service

Zoho doubles Adelaide headcount as growth shifts regional

Adelaide is now the centre of Zoho's Australian operations, after the software group doubled local staff as revenue and customers climbed.

By Sean Mitchell • 4 min read • Last week
UK retailers say loyalty systems lack AI readiness
Customer Relationship Management

UK retailers say loyalty systems lack AI readiness

Most UK retailers still lack the loyalty infrastructure needed for agentic AI, as 72% say their systems are not fully ready.

By Sean Mitchell • 4 min read • Last week
Webull Australia links trading & funding to Qantas points
Fintech

Webull Australia links trading & funding to Qantas points

Clients can now earn airline rewards for topping up accounts and trading, as Webull Australia links its platform to Qantas Frequent Flyer.

By Sean Mitchell • 4 min read • Last week
India leads on tech optimism, Assurant report finds
Digital Transformation

India leads on tech optimism, Assurant report finds

Trust in AI and connected devices is helping lift device sales, while service gaps are pushing Indian buyers towards protection plans.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Amazon Prime tops US loyalty rankings, study finds
Customer Experience

Amazon Prime tops US loyalty rankings, study finds

Rewards are now swaying 91% of US shoppers to buy again, with Amazon Prime, Walmart+ and Starbucks Rewards topping loyalty rankings.

By Sofiah Nichole Salivio • 4 min read • Last week
Australian brands urged to rethink loyalty schemes
Customer Relationship Management

Australian brands urged to rethink loyalty schemes

Strained household budgets and rising use of AI search are forcing brands to offer clearer value if they want Australians to stay loyal.

By Karen Joy Bacudo • 4 min read • Last month
UK shoppers say Prime Day traps retailers in discount cycle
Marketing Technologies

UK shoppers say Prime Day traps retailers in discount cycle

More than half of UK shoppers say major sales events are pushing retailers into a race to the bottom, according to invent.ai research.

By Karen Joy Bacudo • 4 min read • Last month