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Smarsh adds AI tools for governed communications data
Data Protection

Smarsh adds AI tools for governed communications data

Regulated firms could search and export archived messages through AI while keeping existing permissions, audit logs and chain-of-custody controls.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Proofpoint names legal & people chiefs for global push
Software-as-a-Service

Proofpoint names legal & people chiefs for global push

As demand for cybersecurity tools grows, the company is bolstering governance and talent leadership to support global expansion.

By Sean Mitchell • 4 min read • Last month
NiCE & Sopra Steria roll out AI service centre tool
Data Protection

NiCE & Sopra Steria roll out AI service centre tool

About 800 agents are already using AI guidance as Sopra Steria looks to meet a 90% call-answer target within 20 seconds.

By Sean Mitchell • 4 min read • Thu, 2nd Jul 2026
8x8 named MetriStar top provider for CPaaS & CCaaS
Data Analytics

8x8 named MetriStar top provider for CPaaS & CCaaS

Recognition follows a market shift towards integrated customer communications platforms as 8x8 scores above average on business success and sentiment.

By Sean Mitchell • 3 min read • Thu, 2nd Jul 2026
UK & US consumers question message legitimacy, survey finds
Data Protection

UK & US consumers question message legitimacy, survey finds

Older adults are far more likely to doubt digital messages, as a survey finds 41% of UK and US consumers question if they are genuine.

By Sean Mitchell • 4 min read • Sat, 20th Jun 2026
OVHcloud previews AI workspace with encrypted tools
Software-as-a-Service

OVHcloud previews AI workspace with encrypted tools

The preview could help businesses adopt office AI without exposing sensitive data, as search and automation run locally under encryption.

By Mark Tarre • 4 min read • Thu, 18th Jun 2026
Apple expands intelligence across apps & Siri revamp
Data Protection

Apple expands intelligence across apps & Siri revamp

The rollout deepens Apple's AI push, but some users in Europe and China will miss key features as Siri's remake arrives later in beta.

By Sean Mitchell • 5 min read • Tue, 9th Jun 2026
Aircall buys Piper AI to boost sales workflow automation
Customer Relationship Management

Aircall buys Piper AI to boost sales workflow automation

The deal ties customer conversations to CRM updates and deal signals, aiming to cut manual admin for thousands of sales teams.

By Joseph Gabriel Lagonsin • 3 min read • Sat, 6th Jun 2026

Stories from Other Regions

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Fragmented workplace chats cost Australia AUD $4.46 billion
Software-as-a-Service

Fragmented workplace chats cost Australia AUD $4.46 billion

Australian workers are losing more than 75 million hours a year to scattered messages, eroding productivity and adding to business costs.

By Mara Sugue • 5 min read • Last month
OpenDebt raises AUD $2 million to expand AI debt recovery
Fintech

OpenDebt raises AUD $2 million to expand AI debt recovery

The funding will help the Sydney start-up reach more lenders as it targets overdue debts that are too small or costly to chase manually.

By Karen Joy Bacudo • 6 min read • Last month
Blue Machines AI launches Aurora for Indian BFSI calls
Private Cloud

Blue Machines AI launches Aurora for Indian BFSI calls

Banks and insurers in India may cut transcription errors on EMI amounts and policy numbers as a multilingual model targets noisy calls.

By Karen Joy Bacudo • 4 min read • Last month
Lendi lifts loan lodgement with AI agents & Twilio
Digital Transformation

Lendi lifts loan lodgement with AI agents & Twilio

Home loan applicants are reaching loan lodgement 2.5 times faster after Lendi Group linked AI agents to Twilio's platform.

By Karen Joy Bacudo • 4 min read • Last month
Ireland adults lose GBP £760 million to scam texts
Phishing

Ireland adults lose GBP £760 million to scam texts

Nearly every adult in Ireland was targeted by scam texts or phishing attempts last year, with more than one in five paying out and losing money.

By Sofiah Nichole Salivio • 4 min read • Tue, 25th Aug 2026
Nearly half of UK adults question message authenticity
Phishing

Nearly half of UK adults question message authenticity

Trust in digital messages is fraying, with 46% of UK adults doubting whether an email or text was genuine, according to new research.

By Sean Mitchell • 4 min read • Fri, 31st Jul 2026
Australians still trust physical mail over digital
Customer Experience

Australians still trust physical mail over digital

Digital fatigue and scam fears are helping keep posted letters credible, with 78% wanting important government messages by mail.

By Joseph Gabriel Lagonsin • 4 min read • Tue, 28th Jul 2026
TalkTalk Business warns SMEs on AI agent access risks
Data Protection

TalkTalk Business warns SMEs on AI agent access risks

Autonomous tools with broad permissions could expose customer records and email to costly breaches, TalkTalk Business says, as SMEs rush to adopt AI.

By Joseph Gabriel Lagonsin • 7 min read • Mon, 27th Jul 2026
AI is already running inside the enterprise. Is Australia ready?
Software-as-a-Service

AI is already running inside the enterprise. Is Australia ready?

Australian firms are using AI at scale, but many lack the visibility to stop shadow tools, agentic access and rising incidents.

By Steve Moros • 7 min read • Wed, 1st Jul 2026