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React warns AI must not replace management training
Data Analytics

React warns AI must not replace management training

As employers roll out AI across the workplace, React says managers still need live practice to handle difficult conversations with judgement and empathy.

By Sean Mitchell • 4 min read • Last week
UK ranks 19th for AI readiness as skills gap bites
eLearning

UK ranks 19th for AI readiness as skills gap bites

A weak workforce skills base has left Britain behind peers, despite the strong policy and infrastructure for AI.

By Sofiah Nichole Salivio • 4 min read • This month
An open letter to the next gen of accountants and bookkeepers
Digital Transformation

An open letter to the next gen of accountants and bookkeepers

AI will reshape accountancy, but employers still need graduates who can provide judgement, trust and reassurance when businesses face uncertainty.

By Steve Hare • 3 min read • Last month
The new workforce: AI agents to work in concert with humans
Digital Transformation

The new workforce: AI agents to work in concert with humans

AI agents are set to reshape hiring and team structures, pushing firms towards global talent pools and outcome-based work.

By David Shilovsky • 5 min read • Mon, 29th Jun 2026
React launches trust framework for AI era leadership
Artificial Intelligence

React launches trust framework for AI era leadership

Businesses using AI now face tougher scrutiny over whether decisions, communications and management still feel human, fair and accountable.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 5th Jun 2026
Diversity is the invisible infrastructure of payments
EduTech

Diversity is the invisible infrastructure of payments

Diverse teams are reshaping the payments industry, turning personal insight into the hidden infrastructure behind global growth.

By Marie-Elise Droga • 5 min read • Fri, 6th Mar 2026

Stories from Other Regions

Empathy stories

Canon Singapore launches #iamkyosei to honour local heroes
Instagram

Canon Singapore launches #iamkyosei to honour local heroes

Singapore residents can now spotlight unsung community helpers on Instagram as Canon ties prizes and creator support to its Kyosei philosophy.

By Sean Mitchell • 4 min read • This month
Champion Flour Milling finance chief on disruption
Manufacturing

Champion Flour Milling finance chief on disruption

A silo collapse and grain-price shocks have turned finance into a frontline role at Champion Flour Milling, driving supply and loss recovery.

By Mark Tarre • 9 min read • Fri, 28th Aug 2026
Irish leaders prize empathy over AI skills in management
Digital Transformation

Irish leaders prize empathy over AI skills in management

Concern is rising in Ireland as leaders say empathetic coaching matters more than AI know-how for future managers during adoption.

By Sofiah Nichole Salivio • 4 min read • Tue, 19th May 2026
Retail tops Australia’s customer service contacts
Unified Communications

Retail tops Australia’s customer service contacts

Poor service is driving customers away, with 45% of Australians saying one bad retail interaction would make them avoid a retailer.

By Kaleah Salmon • 4 min read • Wed, 29th Apr 2026
Microsoft expands AI skills drive across New Zealand
Data Protection

Microsoft expands AI skills drive across New Zealand

The expansion follows early uptake of Microsoft’s previous pledge, as demand for AI training rises across business, schools and community groups.

By Mark Tarre • 4 min read • Tue, 21st Apr 2026
Zurich adds bereavement support for millions of customers
Customer Experience

Zurich adds bereavement support for millions of customers

Families using Zurich life protection policies will get free help with probate, funeral arrangements and admin as grief costs climb.

By Kaleah Salmon • 4 min read • Thu, 16th Apr 2026
ServiceNow warns of Ireland's 284 million-hour service gap
Customer Relationship Management

ServiceNow warns of Ireland's 284 million-hour service gap

Irish consumers are losing 284 million hours a year to poor service, as weak systems and low empathy leave firms at risk of defections.

By Sean Mitchell • 4 min read • Fri, 3rd Apr 2026
Balancing AI's gold rush with rest, humanity & pace
Hyperscale

Balancing AI's gold rush with rest, humanity & pace

As the AI gold rush accelerates, a new call urges us to balance relentless innovation with rest, empathy and the power of community.

By Jaime Miller Witherill • 5 min read • Sat, 7th Mar 2026
International Women's Day: Why security operations centres need women
Security Operations Centres

International Women's Day: Why security operations centres need women

Security operations centres urgently need more women, whose empathy, calm and insight are crucial as tech-driven threats rapidly evolve.

By Vicki Beynon • 5 min read • Fri, 6th Mar 2026
Balancing tech, humanity & leadership in insurance
Data Analytics

Balancing tech, humanity & leadership in insurance

From actuarial roots to claims leadership, one insurance executive calls for tech that serves empathy and urges women to build bold networks.

By Liz Latter • 3 min read • Fri, 6th Mar 2026
Sustainability as soft power: How women are re-engineering the future through green education
Clean technologies

Sustainability as soft power: How women are re-engineering the future through green education

Women educators are quietly wielding green education as soft power, reshaping how the next generation learns, leads and lives sustainably.

By Usha Iyer • 4 min read • Fri, 6th Mar 2026