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Harvey launches Command Centre for legal AI oversight
Digital Transformation

Harvey launches Command Centre for legal AI oversight

Legal teams will be able to benchmark AI uptake and governance as Harvey opens early access to a tool built to replace spreadsheets and manual reporting.

By Sean Mitchell • 4 min read • Thu, 21st May 2026
Sprinklr social index shows brands lacking relevance
Customer Experience

Sprinklr social index shows brands lacking relevance

Most brands are posting widely on social media but failing to turn activity into engagement, according to Sprinklr's new index.

By Mark Tarre • 4 min read • Wed, 20th May 2026
Leaders use AI mainly for routine tasks, survey finds
Data Analytics

Leaders use AI mainly for routine tasks, survey finds

Most executives still rely on artificial intelligence to draft emails and summarise documents, despite rising confidence and training uptake.

By Joseph Gabriel Lagonsin • 5 min read • Wed, 20th May 2026
CTV fraud surges 140% as AI schemes spread globally
Data centers

CTV fraud surges 140% as AI schemes spread globally

Advertisers risk paying premium prices for bot traffic as unprotected CTV campaigns see fraud climb and direct buys prove no safer.

By Sofiah Nichole Salivio • 4 min read • Tue, 12th May 2026
CMOs face pressure from poor internal decision design
Digital Transformation

CMOs face pressure from poor internal decision design

Chief marketing officers face pressure from fragmented structures and muddled accountability as The Marketing Society and Ekimetrics flag internal design flaws.

By Joseph Gabriel Lagonsin • 4 min read • Mon, 11th May 2026
Celonis teams with Microsoft on AI agent oversight
Digital Transformation

Celonis teams with Microsoft on AI agent oversight

The tie-up aims to help firms scale AI agents with better governance, tracing decisions and proving business impact beyond pilot projects.

By Sean Mitchell • 4 min read • Thu, 7th May 2026
NHS trusts lose millions of hours to routine inefficiency
Document Management

NHS trusts lose millions of hours to routine inefficiency

Routine delays in NHS trusts are costing more than GBP £1 billion a year and leaving millions of appointments missed, a report says.

By Sofiah Nichole Salivio • 4 min read • Thu, 30th Apr 2026
Adobe names winners of 2026 Experience Maker Awards
Digital Transformation

Adobe names winners of 2026 Experience Maker Awards

Customer engagement gains, including a USD $1 billion revenue impact at Lenovo, topped Adobe’s 2026 Experience Maker Awards shortlist.

By Sean Mitchell • 4 min read • Wed, 22nd Apr 2026
5 key take aways for CIOs from Celonis' 2026 Process Optimisation Report
Digital Transformation

5 key take aways for CIOs from Celonis' 2026 Process Optimisation Report

Most firms say AI will fail to pay off unless CIOs fix fragmented processes and add real-time business context first.

By Pascal Coubard • 4 min read • Tue, 14th Apr 2026

Stories from Other Regions

KPIs stories

Alkami report shows digital banking gaps at US banks
Data Analytics

Alkami report shows digital banking gaps at US banks

High abandonment rates and thin business tools are blunting banks’ digital gains even as customer adoption of online services rises.

By Karen Joy Bacudo • 4 min read • Sat, 9th May 2026
Penske launches supply chain insight platform & app
Data Protection

Penske launches supply chain insight platform & app

Customers can now monitor transport and warehouse activity in real time as rising costs and disruption push firms to unify supply chain data.

By Sofiah Nichole Salivio • 3 min read • Tue, 5th May 2026
AI saves marketers time but not strategy, survey says
Digital Transformation

AI saves marketers time but not strategy, survey says

Most marketers say AI saves time, yet few see it freeing them for strategy as teams face higher output demands and more complex workflows.

By Sofiah Nichole Salivio • 4 min read • Thu, 30th Apr 2026
UK businesses urged to rethink productivity amid AI shift
Customer Relationship Management

UK businesses urged to rethink productivity amid AI shift

AI is forcing UK firms to rethink productivity as leaders warn that gains will depend on fixing workflows, skills and integration gaps.

By Sofiah Nichole Salivio • 6 min read • Wed, 29th Apr 2026
AI use widespread among IT service providers, GTIA finds
Data Analytics

AI use widespread among IT service providers, GTIA finds

Most providers are using AI already, but only a minority have the governance and revenue models needed to turn it into growth.

By Sean Mitchell • 4 min read • Fri, 17th Apr 2026
NASCAR uses AI to speed race analysis & fan feedback
Data Analytics

NASCAR uses AI to speed race analysis & fan feedback

Race analysis that once took hours can now be done in minutes, giving NASCAR quicker insight into fan views and on-track competition.

By Joseph Gabriel Lagonsin • 5 min read • Wed, 15th Apr 2026
Leading Agentic AI teams in Singapore: What technology leaders should know
DevOps

Leading Agentic AI teams in Singapore: What technology leaders should know

With 93% of Singapore executives now treating AI software innovation as strategic, leaders face a tougher test: keeping experts aligned and shipping fast.

By Michelle Gill • 5 min read • Thu, 9th Apr 2026
Sprinklr adds AI copilots & controls in Spring '26 update
Unified Communications

Sprinklr adds AI copilots & controls in Spring '26 update

Enterprises using the platform will be able to test and monitor AI agents more closely as Sprinklr broadens automation across service, marketing and insights.

By Sean Mitchell • 4 min read • Wed, 8th Apr 2026