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Widdop launches first Softies direct-to-consumer site
Digital Transformation

Widdop launches first Softies direct-to-consumer site

Widdop launches its first direct-to-consumer eCommerce site for Softies plush toys, marking a major digital shift for the 140-year-old brand.

By Mark Tarre • 3 min read • Mon, 12th Jan 2026
Brands shift to centralised platforms as channels grow
Digital Transformation

Brands shift to centralised platforms as channels grow

Brands are ditching fragmented martech stacks for centralised platforms as AI, richer messaging and costs expose the limits of siloed channels.

By Shannon Williams • 4 min read • Sat, 10th Jan 2026
Linux Foundation launches Agentic AI open standards hub
Security Information and Event Management

Linux Foundation launches Agentic AI open standards hub

Linux Foundation unites Anthropic, Block and OpenAI in new Agentic AI hub to standardise tools and protocols for autonomous AI agents.

By Sean Mitchell • 6 min read • Fri, 9th Jan 2026
Study finds value for money eclipses speed & price
Customer Experience

Study finds value for money eclipses speed & price

Value for money drives online customer sentiment three times more than price, delivery speed or product quality, a study of reviews finds.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 8th Jan 2026
Freshworks adds AI tools to streamline customer service
Software-as-a-Service

Freshworks adds AI tools to streamline customer service

Freshworks rolls out new AI tools for Freshdesk to unify channels, cut agent drudgery and boost resolution speeds for service teams.

By Kaleah Salmon • 5 min read • Tue, 6th Jan 2026
Linux Foundation unveils Agentic AI standards group
Security Information and Event Management

Linux Foundation unveils Agentic AI standards group

Linux Foundation launches Agentic AI Foundation to standardise open protocols for interoperable AI agents with backing from major tech firms.

By Jake MacAndrew • 3 min read • Fri, 19th Dec 2025
IDHL launches AI incubator backed by GBP £1.5 million
Data Analytics

IDHL launches AI incubator backed by GBP £1.5 million

IDHL launches IDHL Labs, a group-wide AI incubator backed by GBP £1.5 million to fast-track automation, tooling and data-driven services.

By Kaleah Salmon • 5 min read • Thu, 18th Dec 2025
Study finds value for money trumps price in eCommerce
Data Analytics

Study finds value for money trumps price in eCommerce

Value for money, not low prices or rapid delivery, is the strongest driver of eCommerce satisfaction, Judge.me's study of reviews finds.

By Catherine Knowles • 4 min read • Thu, 18th Dec 2025
Experts weigh in on marketing's redundancy crisis in Age of AI
Digital Transformation

Experts weigh in on marketing's redundancy crisis in Age of AI

As AI reshapes marketing teams, experts warn of a global redundancy wave-and argue human experience is now the industry's rarest asset.

By Sean Mitchell • 8 min read • Tue, 16th Dec 2025
Why multilingual messaging is becoming essential for shopify's global future
Customer Experience

Why multilingual messaging is becoming essential for shopify's global future

Shopify merchants face a new challenge: real-time multilingual messaging to support global shoppers beyond translated storefronts, boosting trust and sales.

By David Hayes • 5 min read • Wed, 26th Nov 2025

Stories from Other Regions

Shopify stories

Loop Returns urges UK retailers to rethink global returns
Customer Experience

Loop Returns urges UK retailers to rethink global returns

Loop Returns warns UK brands that neglected international returns risk eroding margins and loyalty as global eCommerce hits USD $6.3 trillion.

By Kaleah Salmon • 5 min read • Mon, 12th Jan 2026
Villagehood app connects local mums to fight isolation
Marketing Technologies

Villagehood app connects local mums to fight isolation

Sibling-founded app Villagehood launches in beta, using geo-based meetups to help local mums tackle loneliness and build real-life support.

By Mark Tarre • 3 min read • Mon, 12th Jan 2026
Cloud Nine automates global ops with BPA integration
Customer Relationship Management

Cloud Nine automates global ops with BPA integration

Cloud Nine streamlines global sales and fulfilment, using BPA to knit together NetSuite, Salesforce, Shopify and logistics partners.

By Mark Tarre • 4 min read • Wed, 7th Jan 2026
Creative Hut outsources logistics to 3PL to boost efficiency
Drones

Creative Hut outsources logistics to 3PL to boost efficiency

Creative Hut has outsourced logistics to 3PL, aiming to enhance fulfilment efficiency for its complex range of educational STEAM products.

By Sean Mitchell • 3 min read • Fri, 5th Dec 2025
IDHL acquires Vervaunt with GBP £1.5 million AI investment plan
Marketing Technologies

IDHL acquires Vervaunt with GBP £1.5 million AI investment plan

IDHL has acquired Vervaunt, adding over 70 experts and investing GBP £1.5 million in AI to boost eCommerce and digital marketing capabilities.

By Sean Mitchell • 4 min read • Mon, 1st Dec 2025
UK SMEs turn to fast-track finance as Black Friday demand surges
Marketing Technologies

UK SMEs turn to fast-track finance as Black Friday demand surges

UK SMEs are increasingly using fast-track finance to meet surging Black Friday demand, with applications rising nearly a third ahead of the festive season.

By Shannon Williams • 3 min read • Fri, 28th Nov 2025
Portalink & Shopify target offline B2B sales with automation
Digital Transformation

Portalink & Shopify target offline B2B sales with automation

Portalink partners with Shopify to automate offline B2B sales orders, cutting costs and errors, available to Shopify Plus customers from January 2026.

By Catherine Knowles • 4 min read • Fri, 28th Nov 2025