CFOtech Canada - Technology news for CFOs & financial decision-makers
Canada

User experience (UX) Stories - Page 3

Global Stories

User experience (UX) stories

returns experience drives online shoppers away, study finds
Customer Experience

returns experience drives online shoppers away, study finds

Poor returns experiences are pushing 92% of shoppers away, while most also check refund windows before buying, Reveni's study found.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Sage renews Elavon payments tie-up in UK & Ireland
Software-as-a-Service

Sage renews Elavon payments tie-up in UK & Ireland

Small and mid-sized businesses in the UK and Ireland will keep access to integrated card payments as Elavon and Sage extend their tie-up.

By Sofiah Nichole Salivio • 4 min read • Last week
Schrodinger's ERP both dead and alive, says Rimini Street
Customer Relationship Management

Schrodinger's ERP both dead and alive, says Rimini Street

Businesses can avoid costly ERP rip-and-replace projects by layering AI and automation onto existing systems, Rimini Street says.

By Donovan Jackson • 5 min read • Last week
Amazon Chief says conversational AI will reshape shopping
Digital Transformation

Amazon Chief says conversational AI will reshape shopping

Shoppers may soon ask for product advice in chat form as Amazon races rivals to turn generative AI into a new retail interface.

By Sofiah Nichole Salivio • 4 min read • This month
PayPal lets US travellers pay QR merchants in China
Fintech

PayPal lets US travellers pay QR merchants in China

The new link gives US travellers a simpler way to pay in mainland China, where QR code wallets dominate everyday shopping and dining.

By Karen Joy Bacudo • 4 min read • This month
Smart stuff in Dell's simplified approach to the venerable PC
Supply Chain

Smart stuff in Dell's simplified approach to the venerable PC

Businesses need not necessarily rush to replace working PCs for AI, as Dell says those with accelerators can still handle workloads.

By Donovan Jackson • 5 min read • This month
AI has not ended file chaos for workers, survey finds
Software-as-a-Service

AI has not ended file chaos for workers, survey finds

Workers are losing 65 hours a year to file woes, even as heavy AI use leaves document handling frustratingly clunky.

By Joseph Gabriel Lagonsin • 5 min read • This month

Stories from Other Regions

User experience (UX) stories

Accenture Song finds Kiwi brands still failing promises
Digital Transformation

Accenture Song finds Kiwi brands still failing promises

A new survey suggests customer frustration is nudging more New Zealand shoppers towards AI tools, even as brands struggle to rebuild trust.

By Sean Mitchell • 5 min read • Last week
TuneIn strikes in-car audio deal with iM Media Labs
Digital Media

TuneIn strikes in-car audio deal with iM Media Labs

Drivers using iM Media Hub will get direct access to TuneIn's live sports, news and podcasts without phone mirroring.

By Sofiah Nichole Salivio • 4 min read • Last week
DriveWealth & IOL launch digital private banking in Uruguay
Digital Transformation

DriveWealth & IOL launch digital private banking in Uruguay

Affluent Uruguayan investors can now access global markets through a single app, as IOL Privé combines advice, planning and trading.

By Karen Joy Bacudo • 3 min read • Last week
Airtasker launches ChatGPT booking for local services
Digital Transformation

Airtasker launches ChatGPT booking for local services

Users can now book cleaners, movers and tradespeople in one ChatGPT chat, as Airtasker opens its marketplace to AI transactions.

By Mark Tarre • 4 min read • Last week
Myob links small business data to Claude & ChatGPT
Software-as-a-Service

Myob links small business data to Claude & ChatGPT

Australian small businesses will be able to query MYOB financial data in Claude and ChatGPT, including overdue invoices and profit figures.

By Karen Joy Bacudo • 4 min read • Last week
Oi Studios launches Me. health app for GP summaries
Wearables

Oi Studios launches Me. health app for GP summaries

Users can now compile scattered health data into a GP-ready summary, as Oi Studios tests its first standalone software product.

By Joseph Gabriel Lagonsin • 4 min read • This month
Strata Credit Union picks Alkami for digital overhaul
Data Analytics

Strata Credit Union picks Alkami for digital overhaul

Members will soon get payments, transfers and budgeting tools in one app as Strata Credit Union upgrades its digital banking service.

By Joseph Gabriel Lagonsin • 4 min read • This month
Napier AI & Delta Capita join forces on compliance
Digital Transformation

Napier AI & Delta Capita join forces on compliance

The tie-up could cut onboarding delays and duplicate checks for banks by linking customer due diligence with AML monitoring in one workflow.

By Karen Joy Bacudo • 4 min read • This month
Visual search is now a shopping channel, and most product pages aren't ready
Digital Transformation

Visual search is now a shopping channel, and most product pages aren't ready

Retailers risk losing high-intent shoppers as Google's camera-based search now drives millions of product queries each month.

By Mark Tarre • 5 min read • This month
Verifone brings biometric payment devices to Australia
Data Protection

Verifone brings biometric payment devices to Australia

Australian shoppers will soon be able to verify payments with a face or palm as merchants trial optional biometrics alongside cards, phones and PINs.

By Karen Joy Bacudo • 4 min read • This month
Luma launches Scenes for storyboard-first AI video
Software-as-a-Service

Luma launches Scenes for storyboard-first AI video

Users can now fix shots before spending on a full render, as the new workflow targets continuity errors in AI-made video.

By Sean Mitchell • 3 min read • This month