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Chatbots Stories - Page 10

Canadian Stories

Chatbots stories

Report finds LLMs train on Canadian news, rarely attribute
Marketing Technologies

Report finds LLMs train on Canadian news, rarely attribute

AI models rarely credits Canadian news sources, McGill audit warns, risking traffic and pay for regional and French-language outlets.

By Jake MacAndrew • 4 min read • Fri, 20th Mar 2026

Global Stories

Chatbots stories

MYOB & Microsoft strike AI deal for small businesses
Data Analytics

MYOB & Microsoft strike AI deal for small businesses

The deal could cut admin and speed up decisions for more than one million businesses across Australia and New Zealand.

By Karen Joy Bacudo • 4 min read • Wed, 8th Apr 2026
CompTIA launches AI Agent Essentials course for workers
DevOps

CompTIA launches AI Agent Essentials course for workers

Workers using AI agents at work now have a vendor-neutral course to help them spot risks, manage oversight and distinguish them from chatbots.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 8th Apr 2026
Anaxi, Carnegie Mellon study AI data value, revenue models
Marketing Technologies

Anaxi, Carnegie Mellon study AI data value, revenue models

As generative tools displace search, the partnership will test how AI datasets are priced and how platforms can balance advertising with subscriptions.

By Mark Tarre • 5 min read • Tue, 7th Apr 2026
Progress adds AI search & personalisation to Sitefinity
Customer Experience

Progress adds AI search & personalisation to Sitefinity

Customers can now get tailored content and AI search in Sitefinity, as Progress adds governed personalisation and conversational tools.

By Catherine Knowles • 3 min read • Wed, 1st Apr 2026
Cloud security day warns of human & identity risks
Storage

Cloud security day warns of human & identity risks

Rising cloud adoption is leaving Australian and New Zealand firms exposed to credential abuse, misconfigurations and costly automated attacks.

By Joseph Gabriel Lagonsin • 7 min read • Wed, 1st Apr 2026
Custom Travel Solutions launches RouteStack for AI bookings
Digital Transformation

Custom Travel Solutions launches RouteStack for AI bookings

The move could let travellers book hotels inside chatbots without restarting searches, as AI assistants gain live inventory access and checkout links.

By Sofiah Nichole Salivio • 4 min read • Fri, 27th Mar 2026
NiCE named among Fast Company's most innovative firms
Software-as-a-Service

NiCE named among Fast Company's most innovative firms

Recognition should bolster NiCE's AI push, after Fast Company ranked it 11th in Applied AI and cited its Cognigy deal.

By Sean Mitchell • 3 min read • Wed, 25th Mar 2026
Geordie AI launches Beam to rein in risky AI agents
Data Protection

Geordie AI launches Beam to rein in risky AI agents

Geordie AI unveils Beam, a real-time governance tool to curb risky autonomous agents as security leaders flag them as a new attack vector.

By Sofiah Nichole Salivio • 3 min read • Tue, 24th Mar 2026
Infobip report marks shift to omnichannel AI messaging
Unified Communications

Infobip report marks shift to omnichannel AI messaging

Infobip data shows single-channel alerts collapsing as brands pivot to omnichannel, AI-led conversations across SMS, RCS, WhatsApp and voice.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 20th Mar 2026
OutSystems named G2 Leader for AI agent builders in 2026
DevOps

OutSystems named G2 Leader for AI agent builders in 2026

OutSystems named a Leader in G2's Spring 2026 AI Agent Builders Grid, after earning top scores for ease of admin, trust and governance.

By Sean Mitchell • 4 min read • Thu, 19th Mar 2026

Stories from Other Regions

Chatbots stories

ServiceNow warns of Ireland's 284 million-hour service gap
Customer Relationship Management

ServiceNow warns of Ireland's 284 million-hour service gap

Irish consumers are losing 284 million hours a year to poor service, as weak systems and low empathy leave firms at risk of defections.

By Sean Mitchell • 4 min read • Fri, 3rd Apr 2026
Australians split shopping across retailers to chase value
Customer Experience

Australians split shopping across retailers to chase value

Weaker loyalty and lower confidence are pushing most shoppers to compare prices across stores, with 67% splitting purchases to find value.

By Mark Tarre • 4 min read • Mon, 30th Mar 2026
Healthcare trusts keep voice central despite digital shift
Unified Communications

Healthcare trusts keep voice central despite digital shift

Hospital patients still rely on phone lines for urgent care updates, leaving trusts wary of telephony changes as the PSTN switch-off looms.

By Sofiah Nichole Salivio • 7 min read • Sat, 28th Mar 2026
VerbaFlo raises $7m to scale AI real estate platform
Customer Experience

VerbaFlo raises $7m to scale AI real estate platform

VerbaFlo secures $7m seed funding led by Pi Labs to scale its multilingual AI platform for rental housing operators worldwide.

By Catherine Knowles • 4 min read • Thu, 19th Mar 2026
UK retailers turn to TikTok & AI as social shopping grows
Digital Transformation

UK retailers turn to TikTok & AI as social shopping grows

UK retailers step up TikTok and AI shopping experiments as social feeds overtake high streets and search as the place to discover products.

By Mark Tarre • 4 min read • Thu, 19th Mar 2026
Why AI agentic commerce will rewrite retail loyalty
Digital Transformation

Why AI agentic commerce will rewrite retail loyalty

AI agents are quietly reshaping retail, and sluggish loyalty platforms risk losing transactions long before shoppers know they've gone.

By Aaron Crowe • 6 min read • Thu, 19th Mar 2026