Chatbots stories
The rollout could speed up support, security fixes and software delivery across a business that channels more than 80% of sales through partners.
The release aims to ease a key hurdle for firms moving AI agents into production by unifying memory, retrieval and access across environments.
Urgent discounts are failing to speed up purchases, with most shoppers consulting multiple sources and many abandoning baskets over shipping fees.
It could cut customer service AI deployment from weeks to hours, while keeping human approval and oversight before agents go live.
Customer queries can now be directed to experts beyond the contact centre, as 8x8's new tool uses data to match issues in real time.
Users of Dify's cloud service could have had private chats and files exposed after Zafran Security disclosed four flaws in the AI platform.
Banks could gain a single AI system for customer requests, as Backbase folds Kasisto's tools into its software and boosts its US reach.
A new benchmark and shared guidance aim to help telecom operators turn scattered AI pilots into large-scale deployments across their networks.
Marketers could save time and reach more customers as Meta expands AI across ad creation, creator discovery and WhatsApp sales chats.
Middle-aged New Zealanders are increasingly exposed as scammers target house moves, job searches and big purchases, research shows.
Americans largely misunderstand how chatbots source brand answers, leaving companies at risk of being invisible in AI search results.
The move aims to help brands spot missed revenue and handle service queries from a single customer profile, rather than separate AI tools.
Scam checks are now available to Claude users across all tiers, as Norton embeds its Genie tool to flag suspicious messages and links.
Trust in AI and connected devices is helping lift device sales, while service gaps are pushing Indian buyers towards protection plans.
Many marketers are still unclear how to use agentic AI, even as pilots remain limited and governance questions grow across the industry.
Seasonal surges on WhatsApp are now being absorbed by AI, helping the florist cut costs 15% and keep replies to one minute.
Medical students in the UK, Australia and New Zealand will now get AI search with citations, as publishers try to curb unverified answers.
Campaigns could gain faster voter engagement as aKillion and Subtext's new AI texting platform turns inbound messages into managed conversations.
UK regulated firms are rethinking customer service as AI cuts routine work and pushes more complex queries back to human teams.
Employees can now query HR records in Slack, as HiBob says workforce data will help AI agents make better workplace decisions.
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