Customer engagement stories - Page 23
Tech trends shaking up the Australian retail sector in 2024
Wed, 3rd Jan 2024
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data analytics
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cx
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martech
Resurgence of RFID technology, generative AI with voice commerce, unified supply chain management, and AR integration is set to revolutionise Australia's retail scene.
Accenture set to acquire Singapore's Jixie to boost marketing tech resources
Wed, 3rd Jan 2024
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data analytics
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cx
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data science
Accenture set to strengthen marketing transformation capabilities by acquiring Singapore's Jixie, a tech firm primarily focused on Indonesian clientele.
Demand for Microsoft Dynamics set to triple by 2033
Tue, 2nd Jan 2024
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crm
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data analytics
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digital transformation
The Microsoft Dynamics market is expected to triple in value due to rising demand for its productivity-boosting software solutions.
B2B eCommerce firms urged to adopt B2C strategies for survival in NZ
Thu, 28th Dec 2023
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data analytics
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cx
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martech
B2B firms urged to adopt B2C strategies amid evolving NZ economy, stressing digitalisation to survive, experts say.
Revenue Grid unveils AI-driven sales efficiency enhancements in Winter '23 release
Wed, 20th Dec 2023
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data analytics
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cx
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martech
Revenue Grid increases sales efficiency with AI-driven enhancements in its Winter 23 release, including improved data capture and streamlined workflows.
Cognizant acquires Thirdera to expand ServiceNow capabilities
Mon, 18th Dec 2023
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cx
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martech
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ai
Cognizant has purchased ServiceNow elite partner Thirdera, boosting its presence in the AI-driven automation sector.
Verint leads in Conversational AI according to Opus Research report
Thu, 14th Dec 2023
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uc
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data analytics
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cx
Verint is recognised as an industry leader in Conversational AI in the Opus Research 2023 report, praising its Intelligent Virtual Assistant.
Ecosystm & Verint Playbook highlights wider scope needed for CX strategies
Tue, 12th Dec 2023
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uc
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data analytics
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cx
New Ecosystm and Verint Playbook suggests businesses need to broaden their CX strategies beyond generic telephony-based systems.
Deposco unveils top eCommerce & retail trends for 2024
Thu, 7th Dec 2023
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cx
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martech
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supply chain
Deposco Europe’s Will Lovatt predicts 'zero consumer' behaviour, eCommerce growth, social media impact and tech advancements will dominate 2024 retail trends.
Tanium appoints Nick Lim as new Vice President for APAC region
Wed, 6th Dec 2023
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cx
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martech
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advanced persistent threat protection
Endpoint security firm Tanium appoints Nick Lim as VP for the APAC region, strengthening its growth and customer engagement.
Steven Hua joins ControlUp as Chief Marketing Officer to boost global growth
Wed, 6th Dec 2023
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saas
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uc
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cx
ControlUp appoints Steven Hua, a seasoned marketer, as Chief Marketing Officer to accelerate its global customer acquisition and growth strategy.
MongoDB introduces Atlas Vector Search & Search Nodes for next-gen applications
Tue, 5th Dec 2023
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data analytics
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cx
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martech
MongoDB rolls out Atlas Vector Search and Search Nodes, aiming to assist organisations in building and scaling advanced applications.
Cevo gains AWS Resilience Competency enhancing system resilience services
Fri, 1st Dec 2023
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hyperscale
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public cloud
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cx
Cloud consulting partner, Cevo, has achieved AWS Resilience Competency in Resilience Design and Operations, enhancing system resilience services.
IDC predicts surge in AI investments and global adoption by 2024
Fri, 24th Nov 2023
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cx
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martech
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risk & compliance
IDC anticipates a considerable rise in AI investments and global adoption, potentially exceeding $500 billion by 2027.
Google Cloud and Klook initiative to boost customer engagement with AI
Fri, 24th Nov 2023
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data analytics
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public cloud
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cx
Google Cloud partners with Asian travel platform Klook to utilise generative AI to enhance translations, customer service and data capabilities.
Lalamove boosts sales and customer engagement with Freshworks tools
Fri, 24th Nov 2023
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digital transformation
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cx
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martech
Lalamove utilises Freshworks' tools Freshdesk and Freshsales to improve sales conversion by 24% and customer engagement by 58%.
WPP & Sprinklr join forces to boost personalised customer experiences
Tue, 21st Nov 2023
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data analytics
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cx
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martech
WPP partners with Sprinklr to utilise AI in delivering personalised customer experiences, heralding a new era in engagement.
Generali Thailand cuts application development costs by 12% with CAST software
Mon, 20th Nov 2023
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digital transformation
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cx
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martech
Generali Thailand sees a 12% reduction in application development and maintenance costs, courtesy of CAST Imaging software.
Fidelity Apps to revolutionise Aussie holiday shopping with VR platform
Mon, 20th Nov 2023
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cx
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martech
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ecommerce
Tech entrepreneur, Jackson Meyer, aims to transform festive shopping with cutting-edge VR platform, Fidelity Apps.
Last Yard secures Amazon Web Services Retail Competency status
Fri, 17th Nov 2023
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hyperscale
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public cloud
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cx
Perth-based Last Yard announced it has earned Amazon Web Services (AWS) Retail Competency status, positing it as a leader in retail software provision.