Productivity stories - Page 18

QuikBot and Illumia have agreed a partnership to roll out governed Physical AI robots across airport retail, airside logistics and MRO.

Most firms plan agentic AI within three years, but Celonis finds clunky processes and poor context threaten ROI and slow deployment.

8x8 reports triple-digit growth in AI voice and messaging for CX, as contact centres scale automation beyond pilots across channels.

Celonis hires veteran software leader Ewan Henderson as North America GM to tighten AI's link to day-to-day operations and measurable ROI.

United Rentals deploys a Snowflake-powered AI data agent to let frontline staff query governed financial and operational metrics in plain English.

Genstore launches AI-driven eCommerce platform promising end-to-end shop automation, after beta users processed USD $2.3 million in sales.

Chargebase launches a unified platform giving merchants instant Verifi and Ethoca alerts, automating workflows to cut chargebacks and costs.

YubiKey rollout boosts ROI by 265% and slashes breach exposure 99.99%, Forrester study finds, delivering multi-million USD $ gains.

Industry voices are divided on whether AI will diminish consulting roles or augment them by shifting the nature of the work.

From AI analytics to remote fixes, digital service is reshaping cash operations, boosting uptime, trust, and sustainability at every stage.

AI is deployed everywhere but embedded deeply in fewer than half of firms, as leaders warn integration and skills gaps risk a two-year setback.

Zendesk promotes Craig Flower to chief operating officer, tasking him with accelerating its AI-first customer service and operations strategy.

YubiKey deployment delivers 265% ROI, USD $5.3 million NPV and 99.99% lower breach risk in Forrester model of a 5,000-staff enterprise.

Gr4vy launches Silent Mode to let merchants trial multiple fraud tools in parallel on live payments without affecting real customer outcomes.

Canadian bosses bet big on AI for 2026 as global economic optimism lags, embracing autonomous agents while employees resist AI managers.

Sage adds Copilot, AI agents and smarter automation to Sage X3, promising faster decisions for mid-sized finance and supply chain teams.

Oracle launches an AI agent platform for retail banks, blending autonomous agents and human oversight to automate and personalise services.

Salesforce denies axing 4,000 jobs for AI as critics question Agentforce reliability and the need for hard-coded fallbacks in workflows.

Forward Networks debuts Forward AI, a digital twin-powered agentic assistant promising safer, verifiable automation for network operations.

Mphasis wins AWS AI Competency, bolstering its generative AI credentials and signalling readiness to scale enterprise deployments on AWS.